Terms & Conditions
Pure Argan Co provides a number of delivery options. Standard delivery within the UK is FREE where applicable. Please allow up – to 3-5 working days from placing your order. Monday to Friday for orders placed before Midday. International delivery times vary depending on logistics partners, customers will be advised.
If the product you receive is not as you expected, you may return it within 14 days for a full refund or replacement. We cannot offer a refund or a replacement for used items. Please note that postage/shipping costs will only be refunded on faulty items only. Please ensure that the returned parcel is properly sealed. We can only accept returned parcels that are sent via a recorded service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods. We cannot accept liability for returned goods lost in transit. If you would like a refund, we will process this within thirty (30) days of receiving the returned goods. Returns must be made within 14 days of receipt with goods in their original condition. If the goods are faulty your postage costs will be refunded in addition to the value of the goods.
Pure Argan Co Limited (herewith “we”, “us”, “our”) will keep all information confidential and any information collected by us is protected by security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access, as required by the Data Protection Acts 1994 and 1998. In no circumstances will your information be shared with third parties, indeed no one other than us will have access to any data you provide.
These terms and conditions (the “Terms”) are the terms which apply when you access the website https://www.purearganco.com.com (the “Website”) or place orders to purchase any of the products made available to you on the Website. Any reference to “we”/”us”/”our” in these Terms is a reference to Pure Argan Co Limited (trading as Pure Argan Co) and any reference to “you”/”your” means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.
Changes to Terms
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at [email protected].
Information about us
- We are Pure Argan Co Limited (trading as Pure Argan Co) a company registered in the United Kingdom, under registration number 09841852 and our registered address is 41 Princess Road, London, United Kingdom, NW6 5QT.
- If you have any questions, complaints or comments on this Website then you may contact us on [email protected].
The ordering process and order confirmation
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.
By placing an order for the delivery of goods via this Website you are making an offer to the Pure Argan Co Limited trading as Pure Argan Co to deliver the goods described in your order under the terms of the order.
Once you have placed an order for goods you will receive a confirmation that your order has been received (see below). Please note that this does not constitute acceptance by us.
The contract for the purchase of the product is formed when we send you an email despatch confirmation.
You may select items from our range of products, details of which will be added to the “Basket” by clicking on the “Add to Basket” button. By clicking on the “Checkout” button in the Basket, you submit an offer to buy the goods in the Basket. As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale for products between you and us.
Before placing an order, you can view and amend your order details at any time by clicking on the “Basket”.
You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately on [email protected]
We will send a second email when we despatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale for products will be concluded between you and us. Where applicable this email will also constitute our acceptance [on behalf Royal Mail or APC] for the provision of delivery services. We will file a copy of any orders that are accepted by us.
Registering for a personal account
To make it easier for you to order products and arrange delivery with Pure Argan Co, if applicable, using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.
You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to [email protected] if you become aware or suspect any unauthorised use of your password or username.
Your use of the Website
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Pure Argan Co or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
In an attempt to provide increased value to our visitors, this Site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). However, even if the third party is affiliated with Pure Argan Co, Pure Argan Co has no control over these linked sites and their contents, all of which have separate privacy and data collection practices, independent of Pure Argan Co. Pure Argan Co has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and information only and therefore you access them at your own risk. Links do not imply that Pure Argan Co-sponsors, endorses, is affiliated with or associated with, or has been legally authorised to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites.
Linking to Our Site
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site on any website that is not owned by you.
The Site or any part of it must not be framed on any other site, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in these terms and, if you wish to make any use of content on the Site other than that set out above, please contact [email protected].
The content of this Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content of this Site.
Although we make reasonable efforts to update the information on this Site, we make no representations, warranties or guarantees, whether express or implied that the content on the Site or any External Sites is accurate, complete or up-to-date.
Pure Argan Co does not filter advertisements or other content that children may view through the Site or “hot-linked” sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using electronic filtering software.
This Site and the materials, information, services, and products in this Site, including, without limitation, text, graphics, and links, are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Pure Argan Co disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. Pure Argan Co does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Pure Argan Co does not make any warranties or representations regarding the use of the materials in this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.
Limitation of Liability.
Prices, Delivery Charges and Payment
The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, no payment will be taken from your card.
We now despatch all orders within the UK so you will not be charged VAT if you live in a member state of the UK.
All orders are dispatched by Royal Mail and or APC signed for. Where delivery is being arranged on your behalf with Royal Mail and or APC we will be accepting this payment on behalf of Royal Mail or APC.
We accept payment for products supplied by us and delivery services provided by us by debit or credit card. Payment will be debited from your account at the time of or shortly before the products are dispatched to you.
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment, we will not accept your order and neither we nor APC will be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
From time to time we issue Promotion Codes. We have a Promotion Code box situated at the “Basket” page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Unless stated Promotion Codes cannot be used in conjunction with any other offer Sale items.
If you have any questions about the use of Promotion Codes please email [email protected]
Delivery and Ownership
We accept orders for UK delivery; international orders can be arranged by contacting [email protected]. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We will endeavour to dispatch the product to you within five working days of you placing your order and in any event within 30 days beginning on the day after you place your order. If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances, you have the right to cancel the order and receive a full refund.
Although you take ownership of the products when the goods are collected from the UK warehouse, you are only responsible for the product when it is delivered to you.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team on [email protected] as soon as possible.
Cancellation, returns and refunds
You have certain rights under the law. These include:
- That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
- Certain remedies if a product is defective; and a right to cancel your order within 14 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).
- Cancellation can be communicated by visiting our helpdesk or if you prefer by completing the model cancellation form.
Return of non-faulty goods
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:
- You notify us in writing that you are cancelling your purchase no later than the 14 working days after the day on which you received your product;
- You have taken reasonable care of the product prior to return – in particular, this means they must not have been used or damaged;
- You may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at [email protected] or write to us at this address; Returns Department, Pure Argan Co, 41 Princess Road, London, United Kingdom, NW6 5QT
- You will be responsible for the cost of returning the product to us.
Please return the Product in suitable packaging to ensure it reaches us in good condition.
We will refund the purchase price of any goods returned no later than 14 days from the day when you give us notice of cancellation. The refund of delivery charges is made by us on behalf of Pure Argan Co Limited where applicable.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Our Legal obligations and our Limitation on Liability
We accept liability for death or personal injury caused by our negligence or that of our employee. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.
You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.
If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.
Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.
With current technology, it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.
We are not responsible for:
- Losses not caused by our breach;
- Indirect losses which are a side-effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example, loss of profits or loss of opportunity;
- Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
- “Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
Copyright and Other Intellectual Property Rights
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website (both text and images) may not be used for any other purpose without our express written permission from Pure Argan Co.
Pure Argan Co is the owner or the licensee of all trademarks (whether registered or unregistered), service marks and trade names used on this Site.
Notices of Alleged Infringement of Intellectual Property Rights
Pure Argan Co respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement or that this Site infringes any of your intellectual property rights, please write to us at the address specified below providing us with the following information:
- A physical or electronic signature of the person authorised to act on behalf of the owner of an exclusive copyright or other intellectual property rights that are allegedly infringed;
- A description of the copyrighted work or other intellectual property rights that you claim has been infringed;
- A description of where the material that you claim is infringing is located on the Site;
- Your address, telephone number, and email address and all other information reasonably sufficient to permit
We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing [email protected] or writing to us at the following address: Pure Argan Co Limited, 41 Princess Road, London NW6 5QT United Kingdom.